The 24/7 resident desk,live on this page.
This is a working preview of the resident Q&A widget — grounded in a seed community FAQ, refusing to invent governing-document language, and capturing every question that falls outside the FAQ into a board inbox so no resident gets dropped after hours.
Hi — what can I help with?
I answer from the community FAQ. Try one of these, or ask in your own words:
01 · grounding
Answers only from the FAQ
Every response is grounded in the community’s governing documents, pool rules, and recent board decisions. The widget cites the exact source line so a resident can verify.
02 · refusal
Refuses to invent policy
Anything that isn’t in the FAQ is met with a clear “leave a message” handoff. Better an honest escalation than a wrong rule quoted back to a resident.
03 · after hours
Board inbox, never empty
Every leave-a-message submission is persisted and emailed to the board — so a 11:47 PM pool question isn’t lost until Tuesday.
Fallback
No resident goes uncounted.
If a question falls outside the FAQ, leave it here. The board inbox is paged during business hours and reviewed every Monday morning. Provide your name and unit so a board member can follow up.
response target · 1 business day